Our vision is to serve motorcyclists globally as the one-stop travel platform for bikers. Since 2018, Bikerbnb Adventures has helped riders plan the trip of a lifetime through guided adventure tours, motorcycle rental and self-guided packages that feature our network of motorcycle-friendly accommodation. We are seeking a Tour and Rental Coordinator to support the planning, delivery and coordination of our guided tours and self-guided bike rental packages. This role is based in Edinburgh, Scotland and will work closely with our leadership team to ensure a positive customer experience.

Bikerbnb Adventures offers packaged holiday experiences in Scotland, Spain and Morocco for clients from across the world. Each season we run over ten guided tours from May through October. From our workshop, we also maintain a fleet of approximately 20 rental motorcycles to support our guided and self-guided packages across the UK and Ireland. We differentiate ourselves from competitors by offering authentic experiences that showcases unforgettable riding routes, accommodation, dining and entertainment. We are seeking support from a Tour and Rental Coordinator to enable Bikerbnb Adventures to continue delivering high-quality experiences across our tours and self-guided rental programme.

The Tour and Rental Coordinator will be responsible for supporting the day-to-day administration of our tours and rental programme. Indicative responsibilities include managing the operations of our rental shop from April through October through booking administration, assist customers with rental pickups and drop-offs, and support maintenance of the fleet. Additionally, the Tour and Rental Coordinator will join guided tours on an as needed basis to support our special events and offer logistics support throughout the duration of each event. This role will work closely with Bikerbnb’s leadership team, technician and support riders to deliver an unforgettable experience for our clients.

We are seeking a problem solver that is not satisfied with the typical desk job. Ideally you are a ‘jack-of-all-trades’ type that is not afraid to roll up your sleeves from time to time. We are seeking a mature candidate that can help ensure the smooth and safe delivery of our guided tours and individual rentals. Ideally you are at least fully licensed A2 motorcyclist and are proficient in routine repairs. You also need to be a licensed car driver as you may be required to drive the tour support vehicle. The ideal candidate is enthusiastic about adventures, customer service and ensuring a quality product across our tours.

The Tour and Rental Coordinator will fit the following description:

• Holds valid driver’s license in the UK (at least motorcycle A2 and car)
• Competent rider that is comfortable leading others safely and responsibly during group riding situations
• Ability to provide routine motorcycle maintenance and repairs as needed across a fleet of 20 motorcycles
• Attention to detail and ability to manage tour and rental logistics including our tour and rental management trackers, customer paperwork and payments, and record keeping and filing.
• Customer-service perspective: you are comfortable interacting and working with riders from all over the world and can do so professionally and with a high-level of hospitality
• Ability to join guided tours on an as needed basis from April through October – and if not on the tours – can work independently to manage the rental workshop with minimum supervision
• Ability to work Saturdays (our workshop is closed on Sundays and Mondays)

The Tour and Rental Coordinator will excel in the following responsibilities:

• Coordinate Rental Workshop Operations
  • Ensure that rental and tour tracker is up to date and that clean and well-maintained motorcycles are allocated for each client
  • All incoming and outgoing customers are greeted, outfitted with a motorcycle & kit and all appropriate documentation is completed
  • Bikes are cleaned and maintained to a high degree exceeding all legal standards
  • Parts and tools are ordered to ensure smooth business operations
  • Ensure vehicles are taxed and insured
  • Provide post-ride inspection of vehicles, noting any damage or repairs needed

• Guided Tours Logistics and Operations
  • Join five-day guided tours in Scotland on an as needed basis
  • Drive a support vehicle or serve as a lead or sweep rider when needed on tours
  • Support dining and hospitality throughout the journeys
  • Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all tours run smoothly to expectation and to budget
  • Liaise with clients and hosts to find out their exact event requirements
  • Organise facilities for car/bike parking, traffic control, security, first aid, hospitality
  • Make sure that insurance, legal, health and safety obligations are followed
  • Oversee the dismantling and removal of the event and clear the venue efficiently

This is a contract-based opportunity from April-October 2024, with the opportunity to extend this position and convert a full-time employee in the future if this is a good fit.

We are pleased to offer the following benefits:

• £13 / hour
• Gain skills, knowledge, training and potentially certifications in the care of motorcycle maintenance
• All reasonable expenses covered during guided tours (fuel, food, drink, accommodation)
• Opportunity to travel Scotland and experience The Highland Scramble